Cancel a Party

Email Address:
Party Confirmation Number:

Are you sure you want to cancel your party?
If you have a conflict with the date, time or location of your party you can always change your party details by clicking Change A Party. If you have any further questions please call a Guest Service representative toll free at 1-877-789-BEAR (2327).

You may CANCEL your party on-line up to 48 prior to the scheduled party date. Your credit card information will be required to cancel and receive your party deposit(s) refund to your credit card account. We request that you enter the same credit card for cancellation that you used for the deposit.
Please contact the store or Guest Services if you need to cancel your party less than 48 prior to the scheduled party date. Our cancellation policy requires that we receive a minimum of 48 notice of cancellation in order to receive a full refund of deposit(s).
If you have questions or need assistance, please contact the store or Guest Services toll free at 1-877-789-BEAR (2327).

Cancellation Policy: You can easily make changes and/or cancel your party online. Just visit and click on the party tab. You will be asked to enter your email address and confirmation number. Online changes to your party may be made up to 14 days prior to party date. You may cancel your party online or by calling, up to 48 prior to start date. We will provide a full refund of any party deposit if the required notice of cancellation is received. You can also contact a Guest Services Representative at 1-877-789-BEAR (2327).
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